Us open cup FAQ — All Your Questions Answered

Each person may hold only one account at us open cup. Creating multiple accounts violates the site's terms and risks permanent suspension of all associated accounts. If you've had an account before, contact support to recover it.

You can start playing casual games right away without any verification. However, identity verification (KYC) may be required for large withdrawals or when certain limits are exceeded. In that case, you'll need to submit a photo of your National ID or passport. The verification process is usually completed within 24 hours.

After logging in, you can update your name, email, and mobile number from Profile Settings. Some changes may require additional verification. For payment-related information updates, it's best to contact support for assistance.

After 5 consecutive failed login attempts, your account will be temporarily locked. It usually unlocks automatically within 15–30 minutes. If the issue persists, contact us open cup's live support — they'll get it sorted quickly.

After logging in, go to Profile Settings and open the Security section. You'll find the "Two-Step Verification" option there. 2FA can be enabled by sending an OTP to your mobile number. Once active, a code will be sent to your phone at every login, significantly boosting your account's security.

The minimum deposit at us open cup typically starts from BDT 100. This may vary depending on the payment method and any ongoing promotions. Check the Cashier section or contact support for the latest information.

Deposits via bKash, Nagad, and Rocket are usually credited within 1–3 minutes. USDT crypto transactions may take 15–30 minutes depending on blockchain confirmation. If more than 30 minutes have passed, contact support with your transaction ID.

You can cancel a withdrawal request before processing begins. Once processing has started, cancellation is no longer possible. If you need to cancel, contact live support right away.

If a withdrawal has been pending for more than 24 hours, contact support with your transaction ID and the time of the request. Common reasons include incomplete KYC verification, unmet bonus wagering requirements, or incorrect payment details. The support team will resolve the issue promptly.

A wagering requirement means you must place a certain amount in bets before you can withdraw bonus funds. For example, a 20x wagering requirement on a BDT 100 bonus means you need to wager BDT 2,000. At us open cup, a portion of every bet across all games counts toward the wagering requirement. You can track your progress in the Bonuses section of your account.

us open cup offers weekly or monthly cashback bonuses. A percentage of your net losses over a set period is automatically returned to your account. The cashback rate depends on your membership tier and current promotions. VIP members receive the highest cashback rates.

Yes, us open cup has a referral program. Share your unique referral link with a friend to Registration and they make their first deposit, you will receive a bonus. The more active your friend is, the more referral rewards you earn. See the Profile section for full details.

Yes, us open cup is fully mobile-friendly. You can play directly in your browser, or download the app available for Android and iOS. The app offers special features including biometric login, push notifications, and offline mode. Click here Download the app.

Start by clearing your browser cache and cookies, then refresh the page. Check that your internet connection is stable. If you're using a VPN, try disabling it. If the problem continues, try the app or a different browser. If a game crashes mid-session, your bets and balance will be restored automatically.

Yes, us open cup's Live Casino The Live Casino section lets you play in real time with professionally trained dealers. High-definition streaming, multiple camera angles, and live chat make it feel just like a local casino.

us open cup sends email or SMS notifications whenever a login is detected from an unfamiliar device or location. You can view your login history in Profile Settings. If anything looks suspicious, change your password immediately and notify support. Enabling 2FA significantly reduces this risk.

us open cup operates under a license from an international gaming authority. Random Number Generator (RNG) technology is used to ensure fair play and is regularly verified by independent third parties. About Us You'll find full details on the page.

At us open cup, points are automatically credited for every bet you place. You also earn bonus points for logging in daily. Accumulated points can be redeemed for bonuses, converted to cash, or exchanged for special rewards. Your points balance is visible on the account dashboard.

VIP levels are generally reviewed on a monthly or quarterly basis. Extended inactivity may result in a one-tier demotion. However, active players typically maintain or increase their level. For full details, see the VIP Page View.